Terms & Conditions

Roominary is a technology platform that helps guests discover accommodation and make reservations directly with participating hotels, guesthouses and other accommodation providers.

Unless explicitly stated otherwise, your accommodation agreement is with the property you book, not with Roominary. Each property is responsible for delivering the accommodation and services described in its listing.

You must provide accurate information when making a reservation, including your contact details, travel dates and number of guests.

A reservation is confirmed when you receive a booking confirmation indicating that your reservation has been accepted. Reservations awaiting payment or another required action may not yet be confirmed.

Prices, availability, room descriptions and booking conditions are provided by the accommodation provider and may vary between properties.

Depending on the property, payment may be made online, by bank transfer or directly at the accommodation.

The available payment methods, total price and applicable payment conditions are presented during the booking process.

Online payments may be processed by third-party payment providers. Roominary does not require guests to share payment card details directly with accommodation staff through the platform.

Additional charges for services not included in your reservation may be collected by the property, subject to the conditions disclosed to you.

Cancellation and refund conditions are determined by the accommodation provider and may differ depending on the property, room or package selected.

You should review the applicable cancellation policy before confirming your reservation.

Refund eligibility depends on the booking conditions, the payment method used and any applicable consumer protection laws.

To request a change or cancellation, use the available booking management features or contact the accommodation provider.

Guests must respect the property's rules, including check-in and check-out times, maximum occupancy, safety requirements and any applicable local regulations.

Guests are responsible for providing truthful booking information and for any damage or additional charges for which they are legally responsible under the property's terms.

Guests must not misuse Roominary, submit fraudulent reservations or use the platform for unlawful activities.

Each accommodation provider is responsible for the accuracy of its listings, room availability, prices, facilities and services.

The property is responsible for delivering the booked accommodation, managing check-in and check-out, and handling issues related to the guest's stay.

Questions about room conditions, property rules, additional services and on-site experiences should normally be directed to the accommodation provider.

Roominary aims to provide a reliable booking experience but cannot guarantee uninterrupted access to the platform.

Temporary interruptions may occur due to maintenance, technical problems or services operated by third parties.

Roominary may suspend or restrict access when reasonably necessary to protect the platform, its users or participating accommodation providers.

Roominary provides booking technology and does not generally operate or control the accommodation listed on the platform.

To the extent permitted by applicable law, Roominary is not responsible for failures by accommodation providers to deliver their services, or for inaccurate information supplied by those providers.

Nothing in these terms excludes or limits liability that cannot legally be excluded, or affects mandatory consumer rights.

Personal information provided during the booking process may be used to manage reservations, communicate booking information and support the services requested.

Relevant reservation details may be shared with the accommodation provider and payment service providers where necessary.

For further information about how personal information is handled, please read our Privacy Policy.

Roominary may update these terms to reflect changes in its services, business practices or applicable legal requirements.

Updated terms will be published on this page. Changes will not retroactively remove rights already established under a confirmed booking where prohibited by law.