Privacy Policy

1. Introduction

Roominary provides software and online services that help hotels manage their properties, bookings, websites, guest communications, and integrations with third-party services.

This Privacy Policy explains how Roominary collects, uses, stores, and protects personal information when you use our website, platform, and connected services.

2. Information We Collect

Depending on how you use Roominary, we may process:

• Name and contact information
• Email address and telephone number
• Hotel and business information
• Booking and reservation information
• Guest information provided through the platform
• Account and authentication information
• Messages and communication data processed through connected services
• Technical information necessary to operate and secure the platform

3. Meta, WhatsApp and Instagram Integrations

Roominary allows hotels to connect supported Meta services, including WhatsApp Business and Instagram.

When a hotel connects a Meta service, Roominary may receive and process information made available through Meta's APIs. This may include account identifiers, business account information, phone number information, messages, message metadata, Instagram account information, and other information required to provide the integration.

We use this information only to provide the features requested by the hotel, such as receiving and sending guest communications, managing connected business accounts, and providing supported social media functionality.

Roominary's use of information received from Meta is subject to applicable Meta Platform Terms, policies, and developer requirements.

4. How We Use Information

We may use information to:

• Provide and operate Roominary
• Manage hotel accounts and properties
• Process and manage bookings
• Enable communication between hotels and their guests
• Provide WhatsApp, Instagram, and other integrations
• Provide customer support
• Maintain security and prevent misuse
• Improve the reliability and functionality of our services
• Comply with applicable legal obligations

5. Sharing of Information

We do not sell personal information.

Information may be shared with service providers and technology partners when necessary to operate Roominary, process payments, host our services, provide communications, or deliver integrations requested by our users.

Information may also be disclosed when required by law or when necessary to protect the security, rights, or integrity of Roominary, our users, or others.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, meet legal and accounting obligations, resolve disputes, and maintain the security of the platform.

Information associated with third-party integrations may be deleted or disconnected when the relevant integration or Roominary account is removed, subject to legal or operational retention requirements.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of information we hold about you.

You may also disconnect third-party integrations from your Roominary account where that functionality is available.

9. Data Deletion

You may request deletion of personal information associated with your Roominary account by contacting us at [email protected].

We may need to retain certain information where required by law or for legitimate security, accounting, fraud-prevention, or dispute resolution purposes.

10. Third-Party Services

Roominary may integrate with third-party platforms and service providers. Their handling of information is governed by their own terms and privacy policies.

11. Changes to This Policy

We may update this Privacy Policy as Roominary develops or as legal and regulatory requirements change. The latest version will be published on this page with an updated revision date.

12. Contact

For privacy questions or requests concerning your personal information, contact:

Roominary
Email: [email protected]